Shipping policy
Shipping Methods
CartaSpark offers Standard Shipping for all orders. This service provides reliable delivery with tracking information.
All items are carefully packaged to ensure they arrive in perfect condition. Please note that shipping fees apply to every order.
Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
During peak seasons or promotional periods, processing may take slightly longer. We appreciate your patience.
Delivery Time
Standard Shipping delivery times:
- Domestic: 3-7 business days after dispatch
- International: 7-21 business days after dispatch
These are estimates only - actual delivery times may vary depending on destination and customs processing.
Shipping Costs
Shipping fees are calculated based on:
- Package weight and dimensions
- Destination country
The exact shipping cost will be displayed during checkout before payment.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package.
Shipping Restrictions
We currently ship to most countries worldwide. Some restrictions may apply to certain destinations due to:
- Local import regulations
- Customs restrictions
- Shipping carrier limitations
Undeliverable Packages
If a package is returned to us as undeliverable due to:
- Incorrect address
- Failure to pay customs fees
- Unsuccessful delivery attempts
We will contact you to arrange reshipment. Additional shipping fees may apply.
Damaged or Lost Packages
While we take great care in packaging, if your order arrives damaged or is lost in transit:
- Contact our support team within 7 days of delivery (for damaged items)
- Provide photos of the damaged product and packaging
- For lost packages, wait until the estimated delivery period has passed before contacting us
We will work with the shipping carrier to resolve the issue promptly.